Privacy and data handling
Privacy Policy
This policy explains what personal data Biskovia collects through this website, why it is collected, how long it is kept, and how you can exercise your rights over it. It applies to visitors to biskovia.com and to anyone who submits information through our contact form.
Data we collect
We collect the information you provide directly, which is typically your name, email address, and the content of your message when you use the contact form. We also collect limited technical data automatically, such as browser type, device type, and pages visited, through standard server logs and analytics. We do not collect payment details, and we do not ask for sensitive personal information.
Why we collect it
Contact form data is used to respond to your enquiry and to maintain a record of the correspondence. Technical data is used to keep the site functioning, understand which pages are useful, and identify errors or misuse. We do not use your data for automated decision-making, and we do not profile visitors for advertising purposes on this site.
Legal basis and consent
We process contact form data on the basis of your consent, given when you submit the form, and on the basis of our legitimate interest in responding to enquiries. You can withdraw consent at any time by contacting us and asking for your data to be deleted. Withdrawal does not affect processing carried out before that point.
Where you ask us to stop using your data, we confirm in writing that the request has been actioned, unless a legal or accounting obligation requires us to keep a record of the correspondence itself.
How long we keep data
- Contact form submissions
- Kept for as long as needed to handle the enquiry and any follow-up, then for a limited period for record-keeping.
- Technical log data
- Retained for a shorter period, then deleted or anonymized when it is no longer needed.
- Deletion requests
- Actioned unless we are required to retain the record for a legal reason.
Cookies and similar technologies
This site uses cookies for basic functionality and, where applicable, for analytics. A separate cookie policy explains which categories are used, what each one does, and how you can control them through your browser settings. Blocking functional cookies may affect how parts of the site behave.
Read the cookie policySharing and disclosure
We do not sell personal data. We may share data with service providers who help us operate the site, such as hosting and analytics providers, and only to the extent needed for that purpose. We may disclose data if required by law or to protect the rights and safety of the site and its users. Service providers are expected to handle data in line with applicable obligations.
Your rights
You can request access to the personal data we hold about you, ask for corrections, request deletion, or object to certain processing. To make a request, use the contact form and state what you want. We will respond within a reasonable period and may ask for information to verify your identity before acting. There is no charge for a standard request.
Security
We take reasonable technical and organizational measures to protect the data we hold, including restricting access to messages and using standard safeguards on the hosting environment. No method of transmission or storage is completely secure, so we cannot promise absolute protection. If a breach affects your data, we will notify affected individuals as required.
Questions visitors ask about this policy
Do I have to give you my details to use this site?
No. You can read every page on this site without submitting anything. Personal data is collected only when you choose to send a message through the contact form, and the technical data in our server logs is the ordinary record any web server keeps.
What should I include in a data request?
Say clearly that your message concerns a privacy request, tell us whether you want access, a correction, or deletion, and use the same email address you wrote to us from so we can match the record. We may ask a follow-up question to confirm it is you before we act.
Is there a fee for asking about my data?
No charge applies to a standard request. If a request were unusually broad or repetitive we would tell you before doing any work, and explain what we can reasonably provide.
What if I am not happy with your response?
Tell us first so we can correct the record. If you are still not satisfied, you may have the right to raise the matter with the relevant data protection authority in your jurisdiction, and we will not treat a complaint as a reason to stop answering your questions.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. The revised version takes effect when published on this page. Material changes will be reflected in the policy text rather than announced separately, so check this page if you want to stay current. The date at the top of this page always shows the version in force.
Contact for privacy requests
Privacy questions and data requests can be sent through the contact form on this site. State clearly that your message concerns a privacy request so it is routed correctly. If you are not satisfied with our response, you may have the right to raise the matter with the relevant data protection authority in your jurisdiction.
Open the contact formBiskovia, Singapore
8 Marina Boulevard, Marina Bay Financial Centre Tower 1, Singapore 018981, Singapore
Phone: +65 6295 0068
Email: [email protected]
Monday to Friday, 9:00 AM – 6:00 PM (SGT)